Farmers Insurance Group
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Oklahoma City,
OK
Responds to customer initiated telephone inquiries by answering inquiries in an inbound Call Center. Obtains initial loss information and initiates claims handling process. Advises insureds/claimants of claims process; handles minor, non-questionable liability claims; may authorize rental cars; may handle minor coverage issues and resolve minor complaints which arise during claims handling process. Maintain active adjusters license in states where required.
Position Requirements
Responsible for timely and accurate completion of customer inquiries. Obtains loss reports from agents, insureds, and claimants and enters into the Customer Restoration Network. Makes assignments under the direction of the Care Center management. Achieve and maintain telephone service level goals. Responds to telephone and written inquiries regarding status of claims assigned. Makes initial contact with insureds and claimants to verify claims information and advise them of the claims process. May arrange drive-in and field appointments. Handles minor, undisputed claims on instruction from supervisor. Authorizes rental cars when liability and coverage are not questioned. Within payment authority, may authorize supplements. Promote benefits of cross selling, value-added service and increased coverages. Ensure that all customer communication/contact is clearly documented. Performs other duties as assigned.
Preferred Skills and Abilities
Must be adept at handling diverse customer service situations.
Must be available to work non-traditional shifts including nights, weekends, and holidays.
Physical Actions
Bending Pulling Sorting Carrying up to 20 lbs. Pushing Speaking (English) Climbing Reaching Standing Key entering Reading (English) Walking Kneeling Seeing Writing (English)
Physical Environment
Required job duties are normally performed in a climate-controlled office environment.
Education Requirements
High school diploma or equivalent.
Experience Requirements
Preferred candidates will have a minimum of 1-3 years customer service experience in direct contact with the public or in an office or call center environment. Outstanding customer service skills are a must. All candidates must be available to work non-traditional shifts including nights, weekends and holidays.
Special Skills Requirements
Communication Skills Personal Computer Literate Bondable Note: May work non-traditional schedule.
Oklahoma City, OK
Oklahoma City, Oklahoma
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