Farmers Insurance Group
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Bloomington,
MN
Provides service to agents and customers by handling policy inquiries, changes, quotes and billing inquiries over the telephone. Display's leadership and problem solving skills in day to day activities and may act in manager's place when authorized.
Position Requirements
Assists team members with challenging service calls and policy inquiries. Answers questions from agents and Team CSRs regarding policy status and complex rating issues and coverage. Inputs policy change on-line during telephone conversations with agents and policyholders, provides on-line quotes to customers, and handles and resolves direct bill inquiries. Engages in on the job training of team members. Conducts quality monitoring of team members with regard to processing accuracy, underwriting authority and documentation of records. Resolves conflict between company, agent, and customer over policy issues. Investigates all formal/informal insurance complaints, and compiles necessary information prior to written correspondence. Oversees the workflow within the unit and monitors compliance with company service standards. Coordinates the investigation of system problems. Acts as team leader in manager's absence. Handles special projects as assigned. Performs other duties as assigned.
Preferred Skills and Abilities
Customer service experience in insurance and financial industry preferred.
Insurance experience a plus.
Physical Actions
Reaching
Pulling
Seeing
Walking
Carrying up to 10 lbs
Hearing
Standing
Speaking
Lifting up to 10 lbs.
Physical Environment
Required job duties are normally performed in a climate-controlled office environment.
Education Requirements
High School Diploma
Experience Requirements
See preferred skills & abilities.
Special Skills Requirements
Communicates effectively and listens actively
Ability to solve problems
Handle stress and a team player
Demonstrates personal motivation
Applies technical knowledge and skills
Maintains a professional image
Bloomington, MN
Bloomington, Minnesota
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