Farmers Insurance Group
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McAllen,
TX
Supervises and directs the adjustment and administration of claims in anassigned area (involving specialization in or any combination ofliability, property, or auto physical damage), participates directly inthe adjustment of complex or unusual claims.
Position Requirements
Supervises assigned personnel. (See attached description of SupervisoryResponsibilities.)Conducts case reviews and evaluates Claims Representative performance bycontinuous review of claims statistics, open and closed fileevaluations, reinspection, and observation of activities in the fieldand office.Reviews the settlement activity of the Field Claims Office or ClaimsService Center to ensure sound systems, service, and security.Sets and adjusts claim reserves within authority.Responsible for compliance with published company procedures.Recommends and carries out programs designed to meet the administrativetechnical training and overall development needs of all assignedpersonnel.Promotes coordination of Claims and Marketing relationships byinstructing agents in methods and procedures of claims handling and byparticipation in meetings conducted by the Marketing Department.Approves and signs expense accounts for assigned personnel and allpayments within authority for allocated adjustment expense on filessupervised.Maintains communication with competent specialists (for example,doctors, attorneys, and repair facilities) to insure prompt, economical,and professional handling of all types of claims in assigned area.*Employees assigned to the Catastrophe team will be required to travelaway from their residence for a specified period of time, usuallyconsisting of 23 days.Promotes safety at all times and complies with safety/ergonomicstandards as outlined in relevant company published manuals.Performs other duties as assigned.
Preferred Skills and Abilities
Property claims handling and supervisory experience a must.
Physical Actions
BendingPullingSortingCarrying up to 20 lbs.PushingSpeaking(English)ClimbingReachingStandingKey enteringReading (English)WalkingKneelingSeeingWriting (English)
Physical Environment
Required job duties are normally performed in a climate-controlledoffice environment, but with exposure to some or all of the followingenvironments when in the field:Uncontrolled outside environmental conditionsExcessive Noise LevelsChemicalsChemical/Biological ConditionsMoving Mechanical PartsAreas considered dangerousConditions, which could affect the respiratory system or skin such as:fumes, odors, dust, mists, gases, oils, smoke, soot, or poorventilation.
Education Requirements
Four-year college degree. Completion of, or actively pursuing a majorinsurance designation, or actively pursuing insurance related courses.
Experience Requirements
Successful completion of technical competency exam (external hires have90 days to take and pass the exam and should have a minimum of 3 yearsof prior claims experience), interview and completion of ClaimsLeadership Development Program required.External candidates should have a minimum of three years of prior claimsexperience. The same time-on-job requirement is preferred for internalcandidates.
Special Skills Requirements
Communication SkillsPersonal Computer LiterateValid driver's licenseBondable
McAllen, TX
McAllen, Texas
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