Claims Representative - APD

Learn Why Farmers is Where you Belong!!

Put your 4-year degree and previous customer service experience to work at Farmers Insurance. We are looking for results-driven, customer service focused individuals who have a sincere interest in helping people get “Back Where They Belong!” to build a rewarding career with us!

These positions offer full paid training and competitive starting salaries, along with an outstanding benefits package including: incentives, retirement plans, tuition aide, medical, dental and vision insurance, as well as paid time off, holidays, and Credit Union services.  Spanish speaking individuals are eligible to earn multilingual premium pay!

Working for Farmers will provide you with:
o Flexibility and independence to work outside the confines of a “desk” job
o Rapid advancement potential for success-oriented people
o A unique opportunity to positively impact people’s lives during their time of need
o Professional Growth through our comprehensive training and development programs

Opportunities for motivated, ambitious, career-minded, service-focused individuals exist in Auto Claims.  Our Auto Physical Damage Claims Representatives will:
o Investigate, determine liability, confirm coverage, establish damages and negotiate the settlement of claims within an assigned territory
o Conduct field inspections of vehicles at body shops, tow yards, and residences
o Work closely with policyholders, claimants, agents, and auto body shop professionals
o Use the latest technology, including a laptop and digital camera, as well as a company car to provide great service in a fast-paced, flexible, paperless environment – where you’re not chained to a desk!

Candidates must pass pre-employment assessments and be able to attend a company paid 3 week off-site training course in Los Angeles, CA.

Candidates MUST possess the following:
o Four-year college degree OR automotive-related Associate of Applied Science degree from an accredited technical college;  OR two years working as a Manager, Assistant Manager, or Lead Estimator in an auto body shop repair facility
o Excellent customer service and communication skills and sound judgment and decision making skills
o Valid driver's license
o Computer proficiency

A minimum of 1-year experience in claims adjusting or in a customer service based position is preferred.   Bi-lingual English/Spanish a plus!

Please apply to see why Farmers is Where you Belong!

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

Position Requirements

Preferred Skills and Abilities

Physical Actions

Bending Pulling Sorting Carrying up to 20 lbs. Pushing Speaking (English) Climbing Reaching Standing Key entering Reading (English) Walking Kneeling Seeing Writing (English)

Physical Environment

Required job duties are normally performed in a climate-controlled office environment, but with exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions Excessive Noise Levels Chemicals Chemical/Biological Conditions Moving Mechanical Parts Areas considered dangerous Conditions, which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

Education Requirements

Four-year college degree or an automotive related Associate of Applied Science degree from an accredited technical college; or the experience described below.

Experience Requirements

None. For applicants who do not meet the education requirements, two years working as a manager, assistant manager or lead estimator in an auto body repair facility is required. Must achieve minimum passing scores on all claims training exams.

Special Skills Requirements

Communication Personal Computer Literate Valid driver's license Bondable Note: May work non-traditional schedule.

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