Farmers Insurance Group
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Simi Valley,
CA
Manages staff, including other program managers; Plans and controls day to day project activities and budgets; Implements IT governance; Manages customer relationships, enabling commitment; Works with business unit to define needs and arranges appropriate resources; Coordinates delivery of work from all suppliers for multiple projects / programs, including risk, quality, change management, schedule, and financial management; Accountable for work development of work orders/cost estimates to/from suppliers, Acceptance Criteria and User Acceptance Testing; Monitors and manages achievement of SLA with suppliers and ISP; Coordinates communication, escalation, and financial impact management, when SLAs are not met.
Position Requirements
Key Tasks for M1:· People Focus: Leads a very small group of specialists who perform standard tasks. Carriesout managerial tasks such as resource management, development, talent management,performance management, compensation, retention, replacement and termination· Planning + Controlling: Oversees the planning and controlling of a single task / projecton a day-to-day basis including project budget· Business Results: Develops project concepts, creates plans and oversees implementation of business solutions of simple to moderate complexity· Governance: Adheres to organizational governance· Relationship Management: Interacts with business and IT partners within the immediate environment to foster commitment and teamworkKey Tasks for M2, in addition to the above:· People Focus: Leads a group of specialists who perform complex tasks· Planning + Controlling: Oversees the planning and controlling of multiple tasks /multiple projects on a short term basis (1 year) and owns cost center budget· Business Results: Develops project concepts, creates plans and oversees implementationof business solutions of moderate to high complexity· Governance: Implements organizational governance· Relationship Management: Handles specific customer challenges (escalation)Key Tasks for M3, in addition to the above:· People Focus: Leads a group of managers and/or senior specialists· Planning + Controlling: Oversees regional / local planning on a mid term basis and ownsbudget of multiple cost centers or of a single large cost center. Executes strategic plans· Business Results: Identifies and pursues business and efficiency opportunities· Governance: Improves organizational governance (e.g. optimizes processes)· Relationship Management: Handles specific customer challenges of internal (& external)business partners, identifies trends to determine potential future customer needsPosition ProfilePosition Specific:Key Tasks for Position Level I:· Coordinates delivery of work from all suppliers involved in a small scale / sub-project;Facilitates issue resolution; Reviews and approves vendor invoices/expenditures· Works with business unit to define critical business needs and arranges appropriateresources· Is accountable for work request evaluation and authorization, development andsubmission of work orders, as well as review of cost estimates from the suppliers· Is accountable for Acceptance Criteria and execution of Acceptance Testing at programlevel· Is responsible for project level planning, monitoring and reporting on project performance· Signs off on project deliverables; Performs internal project close down; Conducts Post-Implementation Reviews· Liaisons with the Application Architecture team, ISP, third parties, as necessary· Performs as the team lead / supervisor, where assignedPosition specific Key Tasks for Position Level II, in addition to the above:· Is responsible for the delivery of large scale projects to the business including risk, quality, and change management, system dependency touch points, schedule and financial management· Performs as the administrative manager of retained staff including business analysts, Subject Matter Experts, and Support Services staffPosition specific Key Tasks for Position Level III, in addition to the above:· Is responsible for the delivery of multiple projects / programs to the business including risk, quality, and change management, system dependency touch points, schedule and financial management· Monitors and manages achievement of SLAs with suppliers and ISP, as they pertain to his/her respective area(s); Coordinates communication, escalation, and financial impact management, when SLAs are not met·Additional tasks not reflected in the position profiles can be integrated in the performance management.
Preferred Skills and Abilities
Enter preferred skills and abilities.
Physical Actions
Required job duties are essentially sedentary work consisting of occasional walking, standing and lifting and/or carrying 20 lbs. maximum, seeing, speaking, hearing.
Physical Environment
Required job duties are normally performed in a climate-controlled office environment.
Education Requirements
Bachelors degree or equivalent or specificRelevant experience
Experience Requirements
Level III: 5 years in an IT environment, including 2years in a managerial role or 1 year as a ProgramManager II
Special Skills Requirements
May require occasional traveling regionally or globallyExcellent written and oral communication skills in local language English:Level-3: Able to actively take part in meetings and conferences and communicate effectively. Capableof composing reports and technical explanations.
Simi Valley, CA
Simi Valley, California
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