Farmers Insurance Group
-
Milwaukee,
WI
Provides service to agents and customers by handling policy inquiries, changes, quotes and billing inquiries over the telephone. Display's leadership and problem solving skills in day to day activities and may act in manager's place when authorized.
Position Requirements
Assists team members with challenging service calls and policy inquiries
Answers questions from agents and Team CSRs regarding policy status and complex rating issues and coverage.
Inputs policy change on-line during telephone conversations with agents and policyholders, provides on-line quotes to customers, and handles and resolves direct bill inquiries.
Engages in on the job training of team members
Conducts quality monitoring of team members with regard to Processing accuracy, underwriting authority and documentation of records
Resolves conflict between company, agent and customer over policy issues.
Investigates all formal/informal insurance complaints, and compiles necessary information prior to written correspondence
Oversees the workflow within the unit and monitors compliance with company service standards
Coordinates the investigation of system problems
Acts as team leader in manager's absence
Handles special projects as assigned.
Performs other duties as Assigned
Preferred Skills and Abilities
See Special Skills Requirements
Physical Actions
Reaching
Pulling
Seeing
Walking
Hearing
Standing
Speaking
Lifting up to 10 lbs.
Carrying up to 10 lbs
Physical Environment
Required job duties are normally performed in a climate-controlled office environment.
Education Requirements
High School Diploma
Experience Requirements
NONE
Special Skills Requirements
Communicates effectively and listens actively
Ability to solve problems
Handle stress and a team player
Demonstrates personal motivation
Applies technical knowledge and skills
Maintains a professional image
Milwaukee, WI
Milwaukee, Wisconsin
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